FAQ’s

How do we get from the airport to the apartments? 

We can arrange your transfer to the apartments for an additional cost of $44 per couple or $60 if arriving before 6am or after 7.30pm or on public holidays. The cost is added to the balance of accommodation charge payable on arrival.  To do this we need your Flight No., time of arrival, and mobile phone no.  24 hours notice is required to either make or cancel a booking.   On arrival you will be greeted at the arrivals/luggage collection area by an Oasis Transport driver who will be wearing a  purple polo shirt and holding a sign with your family name.

We will arrive by car, are the apartments easy to find?

As no street nos. are displayed in Williams Esplanade, please note our apartments are located in the Marlin Waters Building on the Northern end of the Esplanade, opposite the surf club patrolled area of the beach and the netted swimming enclosure (seasonal)  The building is between the Surf Club and Peppers Beach Club.  Free undercover parking is provided.

What hours is the reception desk open?

The onsite managers, Chris and Rhonda, open the reception desk from 8am to 6 pm.   Check-in time is from 2pm.  If arriving  after hours please contact holidays@onpalmcove.com  for access information. Earlier access is available subject to housekeeping requirements.

What is the name of the building?

This is an independently owned apartment within the Marlin Waters building. You can be confident the apartment and direct ocean views over Palm Cove Beach you see in our photo gallery show the apartment you are booking and will stay in on arrival.

The on-site managers operate a complimentary tour desk and will be very happy to advise and arrange any tours on your behalf.  It is not necessary to book prior to arrival.  

Do we need a car during our stay?

A car is not required, particularly for shorter stays of a week or less.  The apartments are a short walk from village shopping centre where you can buy most grocery and deli supplies you will need.  For longer stays a car may be convenient for self drive touring and can be hired through the on-site managers.

What local shops and medical facilities are available

There are several smaller grocery stores, a deli, butcher, chemist, doctors surgery and dentist in Palm Cove all within convenient walking distance.   Also numerous boutique stores and gift and art shops.   Within a 5 minute drive is a Coles shopping centre at Clifton Beach which also offers online shopping and delivery.  There is regular bus service to Clifton Beach and Cairns.

Are there restaurants nearby?

There is a very extensive  choice of restaurants, cafes and coffee bars offering options from inexpensive casual meals to 5 star dining under the stars,  all within very comfortable walking distance.